Shipping & Returns
Shipping Policy
Shipping times can vary greatly. All shoes are ordered, shipped to me, painted, sealed, and then shipped to you. This can take between 3 - 10+ weeks depending on my current concentration of orders. However, if you order a shoe that I have in my current inventory, you can expect to get your shoes a week faster.
If you need the shoes by a certain date, you will be charged a rush fee dependent upon how soon you need the shoes. I retain the right to refuse any order if I do not feel as if I can get it done in time.
Shipping prices are calculated by weight & size. On average, the price is $13 USD. We can ship outside of the United States, although you are responsible for covering international fees. You will receive a tracking number for your package through USPS once it is shipped; expect arrival within 2-3 days.
Once the shoes are shipped, I am not responsible for any lost or damaged packages.
Return & Exchange Policy
Abby's Customs cannot offer refunds or exchanges. Since every order is customized just for you, I can't take back any custom-designed shoes. If you submitted an order and would like to make a change to the design, please send me an email within 24 hours of your submission. I will do my best to update your order if possible and satisfy your wants and needs!
If you receive your order and are not completely satisfied, send me an email and we will get it sorted out. Satisfaction is my goal!