FAQ

Can I create my own design?

Yes! You have the option of choosing from a current design pictured in the "Shop" section, or you may fill out the contact form to get started on your own pair of customs.
How do I create my own design?

To begin, you'll fill out the contact form. In the "message" box, please include design ideas, concepts, or specifics, your shoe size (be sure to specify mens, womens, youth, or toddler), colors, a Venmo username, and your shipping address. Please specify what type of shoe you would like and if you would prefer a color other than white (default). I will get back to you with an estimated cost and any additional questions about your order. If you have pictures to include, please send them to abbyo.customs@gmail.com
How long until I receive my shoes?

This can vary. Turnaround times range from 3-6 weeks, depending upon the volume of orders. I will send you an email as soon as your order is shipped with tracking information.
How are prices determined?

Prices are determined based upon the complexity and detail of your design. I use high quality paints that prevent creasing, cracking, and peeling. With this, your shoes are hand-painted with love and precision, meaning prices are higher than factory made products.
Can I send you my shoes to paint?

I order all of the shoes directly from Nike or Vans, which saves you money on shipping costs. For this reason, I do not accept shipments from customers, as it costs more and increases the risk of the shoes getting damaged or lost.
How do I order through Instagram?

To make the process fast and easy for both of us, start by sending me a Direct Message with your idea / concept with any specifics, your shoe size (please verify mens or womens size), and your shipping address. I will get back to you with a quote for the design plus the shipping cost. If you'd like to follow through, I will just need your Venmo / Paypal username and I will get started on your order! You have up to 24 hours to edit / change any details about your design.